I build that foundation: one governed, always-current source of truth for how your organization actually works, that your training, your support, and your AI all draw from. The documents stay where they live. I make them owned, reviewed, and correct, then build the tools on top, grounded only in your own approved knowledge.
Procedures live across SharePoint, shared drives, slide decks, PDFs, and a few people's heads. It goes out of date, it contradicts itself, and nobody owns the whole picture. I build one governed source of truth that every tool draws from: training, search, coaching, and AI.
The file lives where it lives. The system remembers everything about it: who owns it, what version it is, when it was last reviewed, and whether anyone is on an old copy. Written once, shown everywhere, always in agreement.
One engagement spanning the whole arc, from understanding the real problem to delivering working tools, not just recommendations.
I find where your knowledge actually lives, where it contradicts itself, and where your training or your AI goes wrong. I interview the people who manage the work, observe the people doing it, and audit what exists, producing a clear picture of the real gap.
I apply learning science to the specific problems I find: curriculum frameworks, cognitive-demand progressions, role-based competency matrices, and assessments that test judgment rather than recall.
I deliver working tools, not recommendations: the governed knowledge foundation itself, plus the surfaces on top of it. Custom learning, supervisor dashboards, search, and AI assistants grounded in your own documentation, with citations back to source.
Here's one in active use: a cognitive-demand model that structures learning by the kind of thinking each task actually demands, not by topic.
Every one runs strictly on your own approved content. Every answer traces back to something an owner reviewed. No open-internet links, no invented answers, and because every interaction is measured, you can see whether it is actually working.
Assistants that answer your people from approved sources, with citations, and route to a human rather than guess.
AI that reads and reviews your own documents, structures them, and surfaces contradictions in your knowledge.
A team assistant that helps the owner run the system in plain language, permissioned and logged.
A learning tutor that teaches with questions and builds real competence, instead of handing over answers.
Thirty years of watching people learn and not learn gives you an instinct for where instruction connects and where it slides past. That pattern recognition is what I bring to every engagement.
Jeff Mummert, HQ Learning SolutionsEach one stands on its own. Begin where the problem is clearest, and let each step earn the next.
I map where your knowledge lives, where it contradicts itself, and where your training or your AI goes wrong, and deliver a prioritized plan.
Start a diagnosis →I stand up a governed source of truth for one painful area, plus a first surface on top: a grounded AI assistant, search, or training built from it.
Scope a build →The governed foundation, the training, support, and AI on top, and an owner inside your organization trained to run it after I hand it off.
Begin a partnership →Send a few details and I'll respond personally to set up a conversation. Available for in-person engagements in Central PA and remote consulting anywhere.
